Refund Policy

We want you to be satisfied with your purchase and we take pride in providing high-quality products and services. If for any reason you are not satisfied with your purchase, we offer a refund within 30 days of the purchase date.

To be eligible for a refund, please contact us at and provide the following information:

  • Your name and contact information
  • Order number
  • Reason for the refund request

Once we receive your request, we will review it and notify you of the status of your refund within 7 days. If your refund is approved, we will initiate a refund to your original method of payment.

Please note that the amount of time it takes for your refund to be processed and reflected in your account may vary depending on your financial institution.

Refunds will not be provided in the following circumstances:

  • Products or services that have been used or damaged
  • Products or services that have been customized or personalized
  • Digital products or services that have been downloaded or accessed
  • Products or services that are non-refundable due to legal or regulatory requirements

If you have any questions or concerns about our refund policy, please contact us at [insert contact information]. We are committed to providing excellent customer service and will do our best to resolve any issues or concerns you may have.

Shipping returns

To return your product, you should mail your product to: PO Box 901CP Mildura Centre Plaza, Victoria 3501 Australia.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at for questions related to refunds and returns.